Helpdesk & Unlimited Support
An IT company is only as good as their support
We Support the Things That Matter
Rekall provides quick response times, consistent client follow-ups, and three convenient ways to access support.
Support Availability
8am – 9pm, 7 Days a Week
Response Times
Between 3 to 6 Minutes
Support Access
Call, Email or Request via the Web
Nationwide Availability
Onsite & Remote Support
Priority Support
Emergency Support Provided
Expert Technicians
Trained & Certified IT Professionals
Meet Your New IT Team
Rekall helpdesk technicians are experts in IT support, networking, vendor management, and application troubleshooting. Due to training and a passion for technology, Rekall technicians can support a multitude of issues. With Rekall, all issues are resolved in a timely manner. Our technicians hold high degrees and certifications within the IT industry. They are all US based, and are full-time employees, never contractors.
No more sitting on a call loop hoping to speak with “the next available representative.”
What’s Included with Unlimited Support?
Support Availability
8am – 9pm, 7 Days a Week
Workstation Support
Support for all workstations and employees
Server Support
Support for all servers and backup systems
Application Support
Support for industry and Microsoft applications
Email Support
Support for email traffic and security
Printer / Copier Support
Support for all printers and leased copiers
Internet / Network Support
Internet and network connectivity support
IT Purchasing
Purchasing for all IT hardware and software
New Employee Setups
New user IT setups and training
Employee Terminations
Immediate lockdown of data access
IT Management
Planning & management of all IT related items
Detailed Billing
Detailed recounts of all monthly support requests
Hardware Deployment
Purchasing and installation of IT hardware
Dedicated Account Rep
A senior agent dedicated to your business
Security Consulting
Security questionnaire meetings & executions
IT Research
Solving unique business issues with IT means
Beyond Unlimited Support
Rekall unlimited support includes the legwork needed to drive your business forward such as the handling of client security questionnaires and organizing “Business Continuity Plans”. It includes IT planning and strategizing. Most of all, it includes meetings with our CEO, owner to owner, to discuss business management tactics, remote employee work experiences, and hiring policies. We like to help startup businesses and established businesses get to the next level by simplifying technologies and allowing you to focus on your business.
A One Stop Shop
Rekall will be your single contact for all technology questions. How many computers do we have, call Rekall. Internet is down, call Rekall. The copier is broken, call Rekall. I just got a new phone and I need to transfer my email, call Rekall. Rekall will manage and support it all, your technologies, your applications, your remote offices, and your staff.
We support business.
From law firms, construction and trade, medical offices, engineering firms, and more, Rekall will be your technology partner.
